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General Access Issues

If you are having trouble accessing or navigating the site, follow these simple steps:

1. Close your browser and try restarting it

2. Log out of your account and then log back in

3. Ensure you are not experiencing connection issues

4. Clear your browser's cache

How do I verify my profile?

Verifying your profile is very simple, follow these steps:

Log in with your account > select "view profile" from the top menu or select "Profile" from the left column menu > under the "verify your profile" section select "Phone number" > confirm your number and follow the instructions via SMS

How to receive more messages?

If you are not receiving many visits or messages from other users, follow our tips:

1. Go to the "matches" section, play, send likes and messages to profiles that interest you

2. Increase your visibility, use the "Max visibility" feature in the carousel so your profile is always highlighted

3. Interact as much as possible, exchange voice and text messages and send private videos

4. Complete your profile, add your hobbies and interests

5. Upload more appealing photos

Forgot Password, What Should I Do?

If you have forgotten your password, don't worry, the process is very simple:

In the login area, at the bottom of the form, you will find the link "Forgot your password?". Click on that link and enter the email address you used for registration. You will receive an email with instructions to reset your password.

Can I Change My Search Criteria?

Yes, of course! You can modify your search criteria according to your needs:

Click on the "Search" option in the main menu.

In this section, you can modify many options, from the characteristics you are looking for in a profile, such as height, weight, age, etc., to your geographical location, to broaden your search.

What is Youppido?

Youppido is an online dating platform designed to help you find new friendships, relationships, and meaningful connections. With a wide range of features and search tools, Youppido provides you with a comprehensive and personalized dating experience.

What are its features?

Youppido offers numerous features to enhance your online dating experience, including:

- Detailed profiles with personal information, hobbies, and interests.

- Advanced search tools to find compatible people.

- Carousel to quickly view and interact with other users.

- Voice and text messaging for easy communication.

- Visibility options to increase your presence on the site.


Signing up on Youppido is quick and easy:

1. Go to the registration page.

2. Fill out the form with your personal information.

3. Confirm your email address via the verification link sent.

4. Complete your profile by adding photos and details about yourself.

Rules of our community

To ensure a safe and pleasant environment for all users, we have established some rules of conduct:

- Respect other users and treat them kindly.

- Do not share inappropriate or offensive content.

- Follow privacy guidelines and do not disclose personal information of other users.

- Use the site's features responsibly and honestly.

Should I enter profile info, hobbies, and interests?

Yes, completing your profile with detailed information about yourself, your hobbies, and interests increases your chances of finding compatible people and receiving more messages and interactions.

What info can I edit in my profile?

You can edit almost all the information in your profile, including:

- Profile pictures

- Personal details such as age, height, weight, etc.

- Descriptions, hobbies, and interests

Can I change my location?

Yes, you can change your geographical location to expand your search and find people in different areas. Just go to the profile settings and update your current location.

Where can I see my profile visits?

You can see who has visited your profile by going to the "Profile Visits" section in the topbar. Here you'll find a list of users who have recently viewed your profile.

What is the send gift feature?

The "Send Gift" feature allows you to send small virtual gifts to other users to show your interest or appreciation. You can choose from a variety of gifts available in the dedicated section.

Blocking a user

If you wish to block a user, go to the profile of the person you want to block and click on the "Block user" icon. The blocked user will no longer be able to contact you or see your profile.

I'm not getting many youps and visits, what can I do?

To increase your interactions, try these tips:

- Complete your profile with detailed information and quality photos.

- Actively participate in the community by sending messages and youps to other users.

- Use the "Max Visibility" feature to make your profile more visible.

- Play the "Encounters" game to increase your chances of being noticed.

How does the Encounters game work?

The "Encounters" game is a fun way to meet new users:

1. Go to the "Encounters" section from the main menu.

2. Browse suggested profiles and choose whether you like them or not. The user will receive a notification of your interest.

Where can I find people who like me?

You can see who has shown interest in you by going to the "Youps received" section from the menu located in the top bar. Here you'll find a list of users who have clicked "like" on your profile.

What is the private content section?

The "Private Content" section allows you to share exclusive photos and videos with selected users. You can view unlimited content only with users you choose to follow.

How does the private content section work?

To use the "Private Content" section:

1. Upload photos or videos to your private area located on your profile tab.

2. In the settings, you can see who follows you and views your content.

How can I view a user's private content without limits?

To view a user's private content without limits, you need to follow them by subscribing to their private area. Once done, you can view private photos and videos without restrictions.

Can I change my password?

Yes, you can change your password at any time:

1. Go to your profile settings.

2. Select "Change Password".

3. Enter your current password and the desired new password.

4. Confirm the new password to complete the change.

Where can I configure notifications?

You can configure your notification preferences by going to your profile settings and selecting "Notifications". Here you can enable or disable notifications for various activities such as messages, visits, etc.

How can I change the language?

To change the site's language, go to your profile settings and select "Language". Choose the desired language from the list of available options.

Can I appear offline?

Yes, you can appear offline by changing the visibility settings in your profile. Select the "Appear Offline" option to hide your activity status from other users.

Where can I check privacy information?

You can find all privacy-related information in the "Privacy" section of the site. Here you'll find details on how your data is managed and what security measures are in place to protect it.

How do I manage my privacy?

To manage your privacy:

1. Go to your profile settings.

2. Select "Privacy".

3. Adjust the settings according to your preferences, including profile visibility, search options, and contact permissions.

How do I report an inappropriate user or ad?

To report an inappropriate user or ad contact our support service

Contact Us

Our support center is always available for any clarification. You can contact us for privacy-related issues, report suspicious profiles, or for general problems.

Authorities and Law Enforcement

Law enforcement and local authorities can send us an official information request.

NOTE: If you are part of law enforcement, you can contact us at We will respond to requests only from individuals who are part of law enforcement or government authorities involved in data processing.



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